ION is the UAE’s EV charging marketplace and network operator. We provide an app that connects you to every charging network, plus operate our own ultra-fast charging stations.
We’re the only platform that combines a universal charging app with our own 360kW infrastructure. One app, every network, plus the UAE’s fastest chargers.
Currently across the UAE with focus on Sharjah, Dubai, and Abu Dhabi. Expanding to Northern Emirates and exploring opportunities in KSA.
- Natural Language Processing (NLP) for chatbots, language translation, and sentiment analysis.
- Computer Vision for image recognition, object detection, and autonomous vehicles.
- Machine Learning for predictive analytics, data mining, and pattern recognition.
- Robotics for automation in industries such as manufacturing and healthcare.
- AI-powered personal assistants, recommendation systems, and fraud detection, among others.
We offer solutions for property owners, fleet operators, CPOs, and technology partners.
Contact business@ion.ae for a consultation.
We offer zero-investment options where we handle everything, or you can invest in infrastructure while we operate it.
Typical installation takes 8-12 weeks from site approval, depending on complexity and permits.
Our app supports all major charging standards: Type 2,CCS, CHAdeMO. Our own network features CCS connectors with ultra-fast charging capabilities.
Yes, we support OCPP 1.6 and 2.0 for full interoperability.
Yes, we provide REST APIs for partners and enterprise customers.
Download the ION app, create an account, find a charger, and tap “Start Charging”. It’s that simple!
ION connects you to all major charging networks in the UAE, plus our own ultra-fast stations.
Credit/debit cards, Apple Pay, Google Pay, and ION Wallet credits.
Our network features ultra-fast chargers – among the fastest in the UAE. Most EVs can charge to 80% in under 20 minutes.
Yes! Call 800-ION (466) anytime or use in-app chat support in Arabic or English.
Yes, at selected ION stations you can reserve up to 30 minutes in advance.
Download the ION app, create an account, find a charger, and tap “Start Charging”. It’s that simple!
ION connects you to all major charging networks in the UAE, plus our own ultra-fast stations.
Credit/debit cards, Apple Pay, Google Pay, and ION Wallet credits.
Our network features ultra-fast chargers – among the fastest in the UAE. Most EVs can charge to 80% in under 20 minutes.
Yes! Call 800-ION (466) anytime or use in-app chat support in Arabic or English.
Yes, at selected ION stations you can reserve up to 30 minutes in advance.
To start charging:
- Open the app and log in.
- Find a nearby charging station on the map.
- Tap on the connector you want to use.
- Plug the charging cable into your car.
- Press Start Charging.
Charging will begin automatically once the connection is established.
Yes, registration is required. You’ll need to create an account to start charging, access your wallet, view charging history, and receive invoices.
Yes, the app is free to download and use. However, charging fees apply based on:
- The type of charger (AC or DC), and
- The amount of energy consumed (kWh).
Current prices are shown in the app before you start charging.
No, the app is required to start and manage your charging sessions. It also provides real-time status, receipts, and wallet management.
To add funds to your wallet:
- Go to the ION Wallet section in the app.
- Tap Top Up.
- Choose the amount and payment method (Apple Pay/Google Pay or add a credit card).
- Confirm payment.
Your balance will update instantly after a successful transaction.
If your wallet balance is too low to cover the session:
- The session will not start, or
- If the session already started – we will stop the session before the ION Wallet balance will reach 0.
You can always top up your ION Wallet during a session and resume charging.
We operate with a transparent pricing model based on energy delivered (per kWh). Here’s what you need to know:
- You are charged per kWh delivered to your car.
- Prices are shown as net amounts (excluding VAT).
- 5% VAT is added to the final price.
- The full cost, including real-time consumption, is visible during your charging session in the app.
Typical rates:
- AC chargers: AED 0.70 / kWh (net)
- DC chargers: AED 1.20 / kWh (net)
Note: Tariffs may vary by location or special conditions. Always check the rate in the app before starting a session.
Idle fees are applied when your car remains plugged in after charging is complete.
- A 5-minute grace period is provided.
- After that, a per-minute fee will be charged according to the station’s tariff.
This helps ensure fair access to charging stations for everyone.
Email verification is required so that:
- We can confirm it’s really you,
- You receive important updates and support communication,
- We can send invoices and receipts directly to your inbox.
Your email and account data is kept secure and never shared without your permission.
You can view all past charging sessions in the My Sessions section.
- Details include date, time, location, energy used, and cost.
- You can also download PDF receipts for each session.
Our team is ready to answer your questions and keep you moving.